Lowes customer service

I went to Lowes the other day to look for two items for my wife and found neither; had to go to Harris-Teeter instead. Today, I needed something else and called first; they did not have that either. I asked the woman on the phone if they had sent anything to us frequent customers about the renovation in progress. No. She took down the three items and said she would look into that and pass on my suggestion to communicate more.